Gender matters in the global sourcing of service work

Howcroft, D; Richardson, H

Abstract

This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities

Citation

Howcroft, D., & Richardson, H. (2008). Gender matters in the global sourcing of service work. New Technology, Work and Employment, 23(1-2), 44-60. https://doi.org/10.1111/j.1468-005X.2008.00202.x

• Journal Article Type: Article
• Publication Date: Mar 1, 2008
• Deposit Date: Oct 6, 2011
• Journal: New Technology Work and Employment
• Print ISSN: 0268-1072
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 23
• Issue: 1-2
• Pages: 44-60
• DOI: https://doi.org/10.1111/j.1468-005X.2008.00202.x
• Publisher URL: http://dx.doi.org/10.1111/j.1468-005X.2008.00202.x