"All they lack is a chain": lean and the new performance management in the British Civil Service

Carter, B; Danford, A; Howcroft, D; Richardson, H; Smith, A; Taylor, P

Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government
demands for more efficient services amidst large reductions in public spending. This paper explores workers’ experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.

Citation

Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. "All they lack is a chain": lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26(2), 83-97. https://doi.org/10.1111/j.1468-005X.2011.00261.x

• Journal Article Type: Article
• Deposit Date: Oct 6, 2011
• Journal: New Technology Work and Employment
• Print ISSN: 0268-1072
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 26
• Issue: 2
• Pages: 83-97
• DOI: https://doi.org/10.1111/j.1468-005X.2011.00261.x
• Publisher URL: http://dx.doi.org/10.1111/j.1468-005X.2011.00261.x