Business process re-engineering and organisational change : evaluation of implementation strategies

Vakola, M

Abstract

This thesis is based on research carried out within the CONDOR project funded under
the European ESPRIT programme, which is a partnership between English, French,
and Swedish construction companies. The thesis aims at presenting empirical
evidence and discussion that moves toward a theory of successful implementation of
change initiatives such as business process re-engineering trying to identif' its main
components. The thesis challenges the concept of business proàess re-engineering
trying to add to the body of knowledge in this area through the development of a new
business process re-engineering methodology applied and evaluated in the three case
studies which were participated in the research.
The research methodology used is a combination of quantitative and qualitative
research methods (triangulation technique). A major element of the thesis is the
empirical work carried out, in which the researcher was actively involved using the
new business process re-engineering methodology.
The analysis of both qualitative and quantitative results showed that the basis of a
successful business process re-engineering should concern the development of some
organisational characteristics, which would prepare the organisation for a more
holistic form of organisational change.
Finally, the thesis draws together the different problems and questions that arise in
order to develop a business process re-engineering strategy, based upon the literature
and empirical findings, in order to improve organisational effectiveness and help the
organisations to survive in a continuously changing environment.

Citation

Vakola, M. Business process re-engineering and organisational change : evaluation of implementation strategies. (Thesis). University of Salford

• Thesis Type: Thesis
• Deposit Date: Aug 18, 2011
• Publicly Available Date: Aug 18, 2011
• Award Date: Jan 1, 1999