Management collusion: Keeping the lid on the can of worms

Sobreperez, P

Abstract

This paper suggests that issues surrounding non-compliance should not be dismissed as resistance but instead should be further studied by managers and developers, leading to accommodation of differing views. The technological frames of reference strand of social shaping of technology theory is used to overlay the issues arising from a case study looking at non-compliance with information systems. This procedure highlights underlying antecedent organizational conditions which are likely to underpin non-compliant behaviour. These antecedent conditions include acceptance, control and proceduralisation. Examination shows that change in these areas is within the remit of managers and yet noncompliance continues and is accepted by managers. This raises the question not of why or how these behaviours exist, but why they continue to exist in the light of their unmasking and exposure. This paper suggests that non-compliance should not be dismissed as resistance but should addressed by managers and developers leading to a skeleton or framework for understanding problems and developing organisationally aligned solutions.

Citation

Sobreperez, P. (2009, June). Management collusion: Keeping the lid on the can of worms. Presented at 17th European Conference in Information Systems, University of Verona, Italy

• Presentation Conference Type: Other
• Conference Name: 17th European Conference in Information Systems
• Conference Location: University of Verona, Italy
• Start Date: Jun 8, 2009
• End Date: Jun 10, 2009
• Deposit Date: Sep 15, 2009
• Publicly Available Date: Sep 15, 2009
• Keywords: Social Shaping, Technological Frames, Resistance, Workaround.
• Publisher URL: http://www.ecis2009.it/
• Additional Information: Event Type : Conference