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Towards organisational excellence : exploring culture, information and organisational hierarchies

Burke, ME


ME Burke


This paper presents the cultural results of a three-year study into the concept of information fulfilment, and considers the impact of culture on levels of information fulfillment and how this can help to achieve organizational excellence. Ethnographic studies were undertaken within higher education institutions in four countries, by examining each organization’s shape and comparing it with the rate of achievement of information fulfilment. The social and symbolic meanings that underpinned the culture of information in the chosen institutions are presented here. The chosen cultural frameworks are presented followed by a section of “raw data” from the ethnographic field. Culture impacted significantly in all the studies, and each study had its own unique character and provided rich insights into the culture and contexts of the fields. The relationships between the cultures and the levels of information fulfilment are reported with a view to helping build KM systems that deliver higher levels of information fulfilment.


Burke, M. (2008, April). Towards organisational excellence : exploring culture, information and organisational hierarchies. Presented at IADIS International Conference Information Systems, Algarve, Portugal

Presentation Conference Type Other
Conference Name IADIS International Conference Information Systems
Conference Location Algarve, Portugal
Start Date Apr 9, 2008
End Date Apr 11, 2008
Publication Date Jan 1, 2008
Deposit Date Apr 22, 2009
Publicly Available Date Apr 22, 2009
Publisher URL
Related Public URLs
Additional Information Additional Information : ISBN 9789728924577
Event Type : Conference


JAN_08_POLISH_CULTURE_paper.doc (95 Kb)

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