Implementation of EFQM excellence model self-assessment in the UK higher education sector - lessons learned from other sectors

Hides, MT; Davies, J; Jackson, S

Abstract

Owing to pressures from a range of stakeholders for a wider and improved range of services from the Higher Education (HE) sector in the UK, linked with a simultaneously increasing pressure on resource utilisation, universities are currently facing the challenges of reorienting their approaches to be more customer-focused and conducting their activities in a more business-like manner. A consortium of UK universities is currently implementing the European Foundation for Quality Management (EFQM) excellence model as a means for addressing these issues. The focus of this paper is the implementation of EFQM excellence model self-assessment in the UK HE sector. This paper describes the specific issues in implementing the model in UK HE, with a particular focus on the choice of self-assessment methodology, and compares and contrasts these with self-assessment issues in the wider public sector. The early signs are that EFQM excellence model self-assessment can help to produce a more customer-oriented culture in HE institutions, providing that the lessons learned from the wider public sector are put into practice.

Citation

Hides, M., Davies, J., & Jackson, S. (2004). Implementation of EFQM excellence model self-assessment in the UK higher education sector - lessons learned from other sectors. TQM Magazine, 16(3), 194-201. https://doi.org/10.1108/09544780410532936

• Journal Article Type: Article
• Publication Date: Mar 1, 2004
• Deposit Date: Oct 15, 2007
• Journal: The TQM Magazine
• Print ISSN: 0954-478X
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 16
• Issue: 3
• Pages: 194-201
• DOI: https://doi.org/10.1108/09544780410532936