Skip to main content

Research Repository

Advanced Search

The Link Between Digital Skills and Financial Inclusion—Evidence from Consumers Survey Data from Low-Income Areas

Vik, Pal; Kamerade, Daiga; Dayson, Karl

The Link Between Digital Skills and Financial Inclusion—Evidence from Consumers Survey Data from Low-Income Areas Thumbnail


Authors

Karl Dayson



Abstract

Financial and digital inclusion are key consumer policy agendas for governments globally. Yet, despite the importance of online interfaces to manage finances and make payments, the link between financial and digital inclusion remains under-researched. This study analyses the link between digital and financial inclusion drawing on data from a survey conducted of 922 adults in United Kingdom in 2018. The results suggest that the active use of banking services depends on digital skills. The level of self-rated internet proficiency predicts a variety of ways in which consumers use financial services in the management of their finances, including contactless payments, bank transfers and the use of multiple banking services. This holds even when controlling for socioeconomic and demographic characteristics. Conversely, household income is more important as a determinant than digital skills in checking account balance online. This possibly reflects that liquidity constrained consumers generally prefer to monitor their spending using cash as this provides more precise information on their spending and remaining balance.

Citation

Vik, P., Kamerade, D., & Dayson, K. (2024). The Link Between Digital Skills and Financial Inclusion—Evidence from Consumers Survey Data from Low-Income Areas. Journal of Consumer Policy, https://doi.org/10.1007/s10603-024-09567-w

Journal Article Type Article
Acceptance Date Apr 8, 2024
Online Publication Date May 3, 2024
Publication Date May 3, 2024
Deposit Date Apr 9, 2024
Publicly Available Date May 4, 2025
Journal Journal of Consumer Policy
Print ISSN 0168-7034
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
DOI https://doi.org/10.1007/s10603-024-09567-w
Publisher URL http://link.springer.com/journal/10603

Files






You might also like



Downloadable Citations