All Outputs (5)

Moving from performance measurement to performance management (2002)
Journal Article
Amaratunga, R., & Baldry, D. (2002). Moving from performance measurement to performance management. Facilities, 20(5/6), 217-223. https://doi.org/10.1108/02632770210426701

In order for a facilities management (FM) organisation to make effective use of the results of performance measurement it must be able to make the transition from measurement to management. It must also be able to anticipate needed changes in the str... Read More about Moving from performance measurement to performance management.

Performance measurement in facilities management and its relationships with management theory and motivation (2002)
Journal Article
Amaratunga, R., & Baldry, D. (2002). Performance measurement in facilities management and its relationships with management theory and motivation. Facilities, 20(10), 327-336. https://doi.org/10.1108/02632770210443009

The application of performance measurement procedures can provide major benefits to organisations. The broad performance measurement need for management applies in a facilities management (FM) context when FM is considered as a subset of general mana... Read More about Performance measurement in facilities management and its relationships with management theory and motivation.

Qualitative and quantitative research in the built environment : application of “mixed” research approach (2002)
Journal Article
Amaratunga, R., Baldry, D., Sarshar, M., & Newton, D. (2002). Qualitative and quantitative research in the built environment : application of “mixed” research approach. Work Study, 51(1), 17-31. https://doi.org/10.1108/00438020210415488

Built environment research consists of cognitive and affective, as well as behavioural, components. Existing built environment research utilises either strong qualitative or, more often, strong quantitative methodologies. Aims to discuss some of the... Read More about Qualitative and quantitative research in the built environment : application of “mixed” research approach.

Assessment of facilities management process capability: NHS facilities case study (2002)
Journal Article
Amaratunga, R., Haigh, R., Sarshar, M., & Baldry, D. (2002). Assessment of facilities management process capability: NHS facilities case study. International Journal of Health Care Quality Assurance, 15(6), 277-288. https://doi.org/10.1108/09526860210442047

Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments – facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organisations can... Read More about Assessment of facilities management process capability: NHS facilities case study.

Process improvement in facilities management : the SPICE approach (2002)
Journal Article
Amaratunga, R., Sarshar, M., & Baldry, D. (2002). Process improvement in facilities management : the SPICE approach. Business Process Management Journal, 8(4), 318-337. https://doi.org/10.1108/14637150210434982

Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step-w... Read More about Process improvement in facilities management : the SPICE approach.