The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector
(2020)
Thesis
Bseiso, D. The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector. (Thesis). University of Salford
This study examines the impact of role clarity, job satisfaction, organisational commitment, customer-orientated behaviour and psychological empowerment on service quality in Jordanian hotels by employing a sample of three-to-five star hotels within... Read More about The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector.