Assessing service user experience as a component of service excellence : in NHS primary healthcare settings : a case study of Salford PCT
(2007)
Thesis
Abusaid, B. Assessing service user experience as a component of service excellence : in NHS primary healthcare settings : a case study of Salford PCT. (Thesis). University of Salford
The aims and objectives of the research presented in this thesis were to explore service user experience as a key element of the concept of service excellence in NHS Salford Primary Care Trust. . The link between health and social deprivation is well... Read More about Assessing service user experience as a component of service excellence : in NHS primary healthcare settings : a case study of Salford PCT.