Process improvement in facilities management: The SPICE FM approach
(2000)
Presentation / Conference
Amaratunga, R., Sarshar, D., & Baldry, D. (2000, November). Process improvement in facilities management: The SPICE FM approach. Presented at Providing Facilities Solutions to Business Challenges – Moving Towards Integrated Resource Management, CIB Working Commission W70, Queensland University of Technology, Brisbane, Australia
All Outputs (3)
Performance evaluation in facilities management: Using the balanced scorecard approach (2000)
Presentation / Conference
Amaratunga, R., & Baldry, D. (2000, August). Performance evaluation in facilities management: Using the balanced scorecard approach. Presented at COBRA 2000 RICS (Construction and Building Research Conference), Royal Naval College, University of Greenwich
Effective process management in facilities management through performance measurement (2000)
Book Chapter
Amaratunga, R., & Baldry, D. (2000). Effective process management in facilities management through performance measurement. In A. Neely (Ed.), Performance Measurement – Past, Present and Future. Cambridge: Cambridge University Press (CUP)