All Outputs (2)

A critical evaluation of Business Continuity Management (BCM) in UK financial organisations (2007)
Thesis
Wong, W. A critical evaluation of Business Continuity Management (BCM) in UK financial organisations. (Thesis). University of Salford

Major events in recent years have provided evidence that the world of business is rife with risks and uncertainties. The vivid events of 9/11 (11 th September 2001) in New York, U.S. and other major incidents, have forever changed the global perspe... Read More about A critical evaluation of Business Continuity Management (BCM) in UK financial organisations.

Assessing service user experience as a component of service excellence : in NHS primary healthcare settings : a case study of Salford PCT (2007)
Thesis
Abusaid, B. Assessing service user experience as a component of service excellence : in NHS primary healthcare settings : a case study of Salford PCT. (Thesis). University of Salford

The aims and objectives of the research presented in this thesis were to explore service user experience as a key element of the concept of service excellence in NHS Salford Primary Care Trust. . The link between health and social deprivation is well... Read More about Assessing service user experience as a component of service excellence : in NHS primary healthcare settings : a case study of Salford PCT.