General practitioners’ concerns about online patient feedback : findings from a descriptive exploratory qualitative study in England
(2015)
Journal Article
Patel, S., Cain, R., Neailey, K., & Hooberman, L. (2015). General practitioners’ concerns about online patient feedback : findings from a descriptive exploratory qualitative study in England. JMIR, 17(12), e276. https://doi.org/10.2196/jmir.4989
Background: The growth in the volume of online patient feedback, including online patient ratings and comments, suggests that patients are embracing the opportunity to review online their experience of receiving health care. Very little is known abou... Read More about General practitioners’ concerns about online patient feedback : findings from a descriptive exploratory qualitative study in England.