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Social cues-customer behaviour relationship: a test of two competing models: The case of shopping malls in Jordan (2014)
Presentation / Conference
Nusairat, N., Rashid, T., & Rembielak, G. (2014, December). Social cues-customer behaviour relationship: a test of two competing models: The case of shopping malls in Jordan. Presented at Contemporary Marketing Conference, Edinburgh University Business School

The role of shopping environment in deriving customers’ response has been substantially addressed in marketing literature, however, the focus has been considerably limited to certain physical environment factors such as music, light and scent. Less a... Read More about Social cues-customer behaviour relationship: a test of two competing models: The case of shopping malls in Jordan.

Customer engagement persuasion process in online brand communities: Social influence theory perspective (2014)
Presentation / Conference
Poor Rezaei, S., & Heinze, A. (2014, September). Customer engagement persuasion process in online brand communities: Social influence theory perspective. Presented at BAM2014: The Role of The Business School in Supporting Economic and Social Development, Belfast, Ireland

Customer engagement is becoming a more important area in online brand community management. There are a number of competing theories that underline the importance of different types of community members in order to positively influence them for the b... Read More about Customer engagement persuasion process in online brand communities: Social influence theory perspective.

IT Governance from theory to practice : the importance of accountability (2014)
Presentation / Conference
Janahi, L. (2014, March). IT Governance from theory to practice : the importance of accountability. Presented at The 2nd BCS International IT Conference 2014, Abu Dhabi

It is widely acknowledged that Information Technology (IT) Governance is extremely complex and at the same time equally critical when organisations endeavour to maximize their IT investments. IT Governance provides the means for decision making requi... Read More about IT Governance from theory to practice : the importance of accountability.