Outputs (101)

Selling packaged software: an ethical analysis (2004)
Presentation / Conference
Adam, A., & Light, B. (2004, June). Selling packaged software: an ethical analysis. Presented at 12th European Conference on Information Systems, Turku, Finland

Within the IS literature there is little discussion on selling software products in general and especially from the ethical point of view. Similarly, within computer ethics, although there is much interest in professionalism and professional codes,... Read More about Selling packaged software: an ethical analysis.

An alternative theory of legacy information systems in Ciborra C, Mercurio R, De Marco M, Martinez M and Carignani A (Eds) (2003)
Presentation / Conference
Light, B. (2003, January). An alternative theory of legacy information systems in Ciborra C, Mercurio R, De Marco M, Martinez M and Carignani A (Eds). Presented at 11th European Conference on Information Systems, Naples, Italy

An alternative theory of legacy information systems in Ciborra C, Mercurio R, De Marco M, Martinez M and Carignani A (Eds) (2003)
Presentation / Conference
Light, B. (2003, January). An alternative theory of legacy information systems in Ciborra C, Mercurio R, De Marco M, Martinez M and Carignani A (Eds). Presented at 11th European Conference on Information Systems, Naples, Italy

CRM packaged software: a study of organisational experiences (2003)
Journal Article
Light, B. (2003). CRM packaged software: a study of organisational experiences. Business Process Management Journal, 9(5), 603-616. https://doi.org/10.1108/14637150310496712

Customer Relationship Management (CRM) packaged software has become a key contributor to attempts at aligning business and IT strategies in recent years. Throughout the 1990s there was, in many organisations strategies, a shift from the need to mana... Read More about CRM packaged software: a study of organisational experiences.

CRM packaged software: a study of organisational experiences (2003)
Journal Article
Light, B. (2003). CRM packaged software: a study of organisational experiences. Business Process Management Journal, 9(5), 603-616. https://doi.org/10.1108/14637150310496712

Customer Relationship Management (CRM) packaged software has become a key contributor to attempts at aligning business and IT strategies in recent years. Throughout the 1990s there was, in many organisations strategies, a shift from the need to mana... Read More about CRM packaged software: a study of organisational experiences.

A Study of User Involvement in Packaged Software Selection in Applegate L, Galliers R D and De Gross J J (Eds) (2002)
Presentation / Conference
Howcroft, D., & Light, B. (2002, January). A Study of User Involvement in Packaged Software Selection in Applegate L, Galliers R D and De Gross J J (Eds). Presented at 23rd International Conference on Information Systems, Barcelona, Spain

A Study of User Involvement in Packaged Software Selection in Applegate L, Galliers R D and De Gross J J (Eds) (2002)
Presentation / Conference
Howcroft, D., & Light, B. (2002, January). A Study of User Involvement in Packaged Software Selection in Applegate L, Galliers R D and De Gross J J (Eds). Presented at 23rd International Conference on Information Systems, Barcelona, Spain

The maintenance implications of the customization of ERP software (2001)
Journal Article
Light, B. (2001). The maintenance implications of the customization of ERP software. https://doi.org/10.1002/smr.240

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their busine... Read More about The maintenance implications of the customization of ERP software.

The maintenance implications of the customization of ERP software (2001)
Journal Article
Light, B. (2001). The maintenance implications of the customization of ERP software. https://doi.org/10.1002/smr.240

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their busine... Read More about The maintenance implications of the customization of ERP software.

A review of the issues associated with customer relationship management systems in Smithson S, Cricar J, Podlogar M and Avgerinou S (Eds) (2001)
Presentation / Conference
Light, B. (2001, January). A review of the issues associated with customer relationship management systems in Smithson S, Cricar J, Podlogar M and Avgerinou S (Eds). Presented at 9th European Conference on Information Systems, Bled, Slovenia