The maintenance implications of the customization of ERP software

Light, BA

Abstract

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their business processes in line with those implicit within the software. Regardless, some customization is typically required. This paper presents two case studies of ERP projects where customizations have been performed. The case analysis suggests that while
customizations can give true organizational benefits, careful consideration is required to determine whether
a customization is viable given its potential impact upon future maintenance.

Citation

Light, B. (2001). The maintenance implications of the customization of ERP software. https://doi.org/10.1002/smr.240

• Journal Article Type: Article
• Publication Date: Nov 1, 2001
• Deposit Date: Jan 5, 2009
• Journal: Journal of Software Maintenance: Research and Practice
• Print ISSN: 1532060X
• Peer Reviewed: Peer Reviewed
• Volume: 13
• Issue: 6
• Pages: 415-429
• DOI: https://doi.org/10.1002/smr.240
• Publisher URL: http://dx.doi.org/10.1002/smr.240