Salford Business School

The impact of information technology on customer service in the Jordanian banking sector (2005)
Thesis
Al Khattab, S. The impact of information technology on customer service in the Jordanian banking sector. (Thesis). University of Salford

During the last two decades the bank marketing literature has been characterised by a
concern for service quality and information technology (IT) within the industry. IT and
customer service are relatively new `strategic weapons' for banks, both be... Read More about The impact of information technology on customer service in the Jordanian banking sector.

An investigation into customer loyalty and relationship marketing : case UK grocery retailing and telecommunication sectors (2005)
Thesis
Boukhobza, T. An investigation into customer loyalty and relationship marketing : case UK grocery retailing and telecommunication sectors. (Thesis). University of Salford

This research investigates customer loyalty and relationship marketing theories into two different commercial sectors in the UK, namely grocery retailing and telecommunication. The study is divided into two major parts. The first part examines consum... Read More about An investigation into customer loyalty and relationship marketing : case UK grocery retailing and telecommunication sectors.

Consuming passions in the 'global knowledge economy' (2005)
Book Chapter
Richardson, H. (2005). Consuming passions in the 'global knowledge economy'. In D. Howcroft, & E. Trauth (Eds.), Handbook of Critical Information Systems Research. Edward Elgar

What a whirlwind the past couple of decades have been – blink and you may have missed it. Open your eyes now and wonder on the revolutionary transformation. Everything is new and different. We are in a new digital age, in new relationships and commun... Read More about Consuming passions in the 'global knowledge economy'.

An empirical basis for route choice in cycling (2005)
Journal Article
Scarf, P., & Grehan, P. (2005). An empirical basis for route choice in cycling. Journal of Sports Sciences, 23(9), 919-925. https://doi.org/10.1080/02640410400023282

We used data from international cycle stage races to examine a rule for cyclists that is similar to Naismith’s rule. Naismith’s
rule is used by walkers to estimate travel times for routes involving climb (i.e. the vertical distance component of a ro... Read More about An empirical basis for route choice in cycling.

Modelling match outcomes and decision support for setting a final innings target in test cricket (2005)
Journal Article
Scarf, P., & Shi, X. (2005). Modelling match outcomes and decision support for setting a final innings target in test cricket. IMA Journal of Management Mathematics, 16(2), 161-178. https://doi.org/10.1093/imaman/dpi010

This paper considers the problem of timing the declaration of the third innings in test cricket. Data on
the outcomes of recent test matches are analysed in order to develop simple decision support tools. The
first of these tools presents match out... Read More about Modelling match outcomes and decision support for setting a final innings target in test cricket.

Generalised proportional intensities models (GPIM) for reliability analysis (2005)
Thesis
Alkali, B. Generalised proportional intensities models (GPIM) for reliability analysis. (Thesis). University of Salford

Stochastic models are developed for the reliability analysis of repairable systems, based upon the non-homogenous Poisson process, as recommended by Ascher and Feingold (1984). In particular, the proportional intensities model (PIM) introduced by Cox... Read More about Generalised proportional intensities models (GPIM) for reliability analysis.

Impediments to the adoption of total quality management (TQM) in Jordanian ISO 9000 series certified manufacturing companies (2005)
Thesis
Al-Madi, F. Impediments to the adoption of total quality management (TQM) in Jordanian ISO 9000 series certified manufacturing companies. (Thesis). University of Salford

Since ISO 9000 was introduced in 1987 there has been a tremendous growth in the number of companies seeking registration to it, both in developed and developing
countries. It was found in the literature that few ISO 9000 certificate holders have con... Read More about Impediments to the adoption of total quality management (TQM) in Jordanian ISO 9000 series certified manufacturing companies.

Outputs (50)