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Understanding the technical and social paradoxes of learning management systems usage in Higher Education: a sociotechnical perspective

Ali, Mohammed; Wood Harper, T; Bob, W

Understanding the technical and social paradoxes of learning management systems usage in Higher Education: a sociotechnical perspective Thumbnail


Authors

T Wood Harper

W Bob



Abstract

The recent COVID-19 pandemic has created an unprecedentedly complex situation and wicked problem in the education domain. This has forced educators and learners to study from home using unfamiliar pedagogical typologies and technologies in order to adapt to the new work routine. This research contributes to theory and practice by adopting a sociotechnical approach (STS) to understand the technical and social implications of learning management systems (LMS) to inform pedagogical development. A qualitative approach is adopted, and semi-structured interviews are conducted across two university cases with 40 academics and students to capture their perceptions of LMS usage. We found that technical paradoxes present a barrier to pedagogical development in the transition from blended learning environments to remote ones, where many wicked and unprecedented challenges emerge from learning remotely during a pandemic, while social paradoxes arise from cultural issues such as user resistance that impede the university's pedagogical goals and visions.

Citation

Ali, M., Wood Harper, T., & Bob, W. (2023). Understanding the technical and social paradoxes of learning management systems usage in Higher Education: a sociotechnical perspective. Systems Research and Behavioral Science, 41(1), 134-152. https://doi.org/10.1002/sres.2945

Journal Article Type Article
Acceptance Date Feb 22, 2023
Online Publication Date Mar 9, 2023
Publication Date Mar 9, 2023
Deposit Date Mar 3, 2023
Publicly Available Date Mar 3, 2023
Journal Systems Research and Behavioral Science
Print ISSN 1092-7026
Publisher Wiley
Volume 41
Issue 1
Pages 134-152
DOI https://doi.org/10.1002/sres.2945
Keywords Information Systems and Management, Strategy and Management, General Social Sciences
Publisher URL https://doi.org/10.1002/sres.2945

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