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Cloud computing at a cross road: quality and risks in Higher Education

Ali, MB

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The key determinants of cloud computing provide a convincing argument for HEIs and its stakeholders to adopt the innovation. These benefits re- flect the essential quality characteristics of the cloud, such as Broad network Access; Measured Service; On-demand Self-Service; Rapid Elasticity; and Re- source Pooling. However, there are also risks associated with the cloud, lead- ing to non-adoption, such as Confidence, Privacy, Security, Surety and Trust. Understanding the impact of these factors can support multiple stakeholders, such as students, lecturers, senior managers and admins in their adoptive de- cision of CC in their respected institutions. Using the Multiview 3 (MV3) methodology, a research model was proposed to explore the key qualities and risks that determine the adoption or non-adoption of CC by UK HEIs from multiple perspectives. An exploratory qualitative study was con- ducted on 32 University stakeholders across 2 UK Universities. The find- ings suggest that security, privacy and trust are the key determinants to non-adoption as participants felt that the cloud cannot fully guarantee the safeguarding of sensitive information. Determinants to cloud adoption in- clude improving relationships between students and teachers via collabo- rative tools, in addition to proposing cloud apps for mobile devices for ac- cessing virtual learning materials and email securely off-campus. In con- clusion, University stakeholders are still at a cross-road when it comes to cloud adoption, but future advances of the cloud may help to steer their decision to adopt this innovative technology given its overwhelming po- tential.


Ali, M. (2019). Cloud computing at a cross road: quality and risks in Higher Education. Advances in internet of things, 9, 33-49.

Journal Article Type Article
Acceptance Date Jul 2, 2019
Publication Date Jul 5, 2019
Deposit Date Sep 9, 2022
Publicly Available Date Sep 9, 2022
Journal Advances in Internet of Things
Print ISSN 2161-6817
Electronic ISSN 2161-6825
Publisher Scientific Research Publishing
Volume 9
Pages 33-49
Publisher URL


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