Resist, comply or workaround? An examination of different facets of user engagement with information systems
(2006)
Journal Article
Ferneley, E., & Sobreperez, P. (2006). Resist, comply or workaround? An examination of different facets of user engagement with information systems. European Journal of Information Systems, 15(4), 345-356. https://doi.org/10.1057/palgrave.ejis.3000629
This paper provides a summary of studies of user resistance to Information Technology (IT) and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorizations of resistance have largely failed to add... Read More about Resist, comply or workaround? An examination of different facets of user engagement with information systems.