ERP benefits capability framework : an orchestration theory perspective
(2017)
Journal Article
Mohamad, M. (2018). ERP benefits capability framework : an orchestration theory perspective. Business Process Management Journal, 24(1), 266-294. https://doi.org/10.1108/BPMJ-11-2015-0162
ERP benefits can be classified as automation, planning and innovation benefits. This research aims to answer two research questions: (1) what are the ERP resources and organizational complementary resources (OCRs) required to achieve each group of be... Read More about ERP benefits capability framework : an orchestration theory perspective.