All Outputs (25)

Branded app implementation at the London symphony orchestra (2016)
Journal Article
Gosling, V., Crawford, G., Bagnall, G., & Light, B. (2016). Branded app implementation at the London symphony orchestra. Arts and the Market, 6(1), 2-16. https://doi.org/10.1108/AAM-08-2013-0012

This paper considers the key findings of a yearlong collaborative research project focusing on the London Symphony Orchestra’s development, implementation and testing of a branded smartphone app. This app was designed to primarily sell discounted tic... Read More about Branded app implementation at the London symphony orchestra.

An orchestral audience : classical music and continued patterns of distinction (2014)
Journal Article
Crawford, G., Gosling, V., Bagnall, G., & Light, B. (2014). An orchestral audience : classical music and continued patterns of distinction. Cultural Sociology, 8(4), 483-500. https://doi.org/10.1177/1749975514541862

This paper considers the key findings of a yearlong collaborative research project focusing on the audience of the London Symphony Orchestra and their introduction of a new mobile telephone (‘app’) ticketing system. A mixed-method approach was employ... Read More about An orchestral audience : classical music and continued patterns of distinction.

Is there an app for that? A case study of the potentials and limitations of the participatory turn and networked publics for classical music audience engagement (2014)
Journal Article
Crawford, G., Gosling, V., Bagnall, G., & Light, B. (2014). Is there an app for that? A case study of the potentials and limitations of the participatory turn and networked publics for classical music audience engagement. Information, Communication and Society, 17(9), 1072-1085. https://doi.org/10.1080/1369118X.2013.877953

The participatory turn, fuelled by discourses and rhetoric regarding social media, and in the aftermath of the dot.com crash of the early 2000s, enrols to some extent an idea of being able to deploy networks to achieve institutional aims. The arts... Read More about Is there an app for that? A case study of the potentials and limitations of the participatory turn and networked publics for classical music audience engagement.

Ethics and social networking sites: a disclosive analysis of Facebook (2010)
Journal Article
Light, B., & McGrath, K. (2010). Ethics and social networking sites: a disclosive analysis of Facebook. Information Technology and People, 23(4), 290-311. https://doi.org/10.1108/09593841011087770

Purpose – This paper aims to provide insights into the moral values embodied by a popular social networking site (SNS), Facebook. Design/methodology/approach – This study is based upon qualitative fieldwork, involving participant observation, cond... Read More about Ethics and social networking sites: a disclosive analysis of Facebook.

An investigation into resistance practices at an SME consultancy (2009)
Journal Article
Griffiths, M., & Light, B. (2009). An investigation into resistance practices at an SME consultancy. Journal of Enterprise Information Management, 22(1/2), 119-136. https://doi.org/10.1108/17410390910932786

Purpose – Prior research emphasises that organisational founders have a good deal of influence in organisational development and, where information and communication technogies (ICTs) are involved, a generic strategy is usually deployed by managers i... Read More about An investigation into resistance practices at an SME consultancy.

Social networking and digital gaming media convergence : classification and its consequences for appropriation (2008)
Journal Article
classification and its consequences for appropriation. Information Systems Frontiers, 10(4), 447-459. https://doi.org/10.1007/s10796-008-9105-4

Within the field of Information Systems, a good proportion of research is concerned with the work organisation and this has, to some extent, restricted the kind of application areas given consideration. Yet, it is clear that information and communica... Read More about Social networking and digital gaming media convergence : classification and its consequences for appropriation.

Unpacking end-user relations in an emerging ubiquitous computing environment : introducing the bystander (2008)
Journal Article
Ferneley, E., & Light, B. (2008). Unpacking end-user relations in an emerging ubiquitous computing environment : introducing the bystander. Journal of Information Technology, 23(3), 163-175. https://doi.org/10.1057/palgrave.jit.2000123

The move towards technological ubiquity is allowing a more idiosyncratic and dynamic working environment to emerge that may result in the restructuring of information communication technologies, and changes in their use through different user groups'... Read More about Unpacking end-user relations in an emerging ubiquitous computing environment : introducing the bystander.

Web mediated market interactions and enterprise software (2008)
Journal Article
Avila-Porro, D., Light, B., & McLean, R. (2008). Web mediated market interactions and enterprise software

With increased consolidation and a few large vendors dominating the market, how can software vendors distinguish themselves in order to maintain profitability and gain market share? Increasingly customers are becoming more proactive in selecting a ve... Read More about Web mediated market interactions and enterprise software.

IT C=consultants, salesmenship and the challenges of packaged software selection in SME's (2008)
Journal Article
Howcroft, D., & Light, B. (2008). IT C=consultants, salesmenship and the challenges of packaged software selection in SME's. Journal of Enterprise Information Management, 21(6), 597-615. https://doi.org/10.1108/17410390810911203

Purpose – This paper seeks to analyse the process of packaged software selection in a small organization, focussing particularly on the role of IT consultants as intermediaries in the process. Design/methodology/approach – This is based upon a longi... Read More about IT C=consultants, salesmenship and the challenges of packaged software selection in SME's.

Introducing masculinity studies to information systems research: the case of gaydar (2007)
Journal Article
Light, B. (2007). Introducing masculinity studies to information systems research: the case of gaydar. European Journal of Information Systems, 16(5), 658-665. https://doi.org/10.1057/palgrave.ejis.3000709

I believe that studies of men's gendered experiences of information systems are needed. In order to support this claim, I introduce the area of Masculinity Studies to Information Systems research and, using this, present an exploratory analysis of an... Read More about Introducing masculinity studies to information systems research: the case of gaydar.

Going offline: an exploratory cultural artifact analysis of an internet dating site's developing trajectories (2007)
Journal Article
Fletcher, G., & Light, B. (2007). Going offline: an exploratory cultural artifact analysis of an internet dating site's developing trajectories. International Journal of Information Management, 27(6), 422-431. https://doi.org/10.1016/j.ijinfomgt.2007.08.001

In this study, we develop a theorisation of an internet dating site as a cultural artifact. The site, Gaydar, is targeted at gay men. We argue that contemporary received representations of their sexuality figure heavily in the site's focus by providi... Read More about Going offline: an exploratory cultural artifact analysis of an internet dating site's developing trajectories.

Users as developers: a field study of call centre knowledge work (2007)
Journal Article
Burns, B., & Light, B. (2007). Users as developers: a field study of call centre knowledge work. Journal of Organizational and End User Computing, 19(4), 42-56. https://doi.org/10.4018/joeuc.2007100103

We report the findings of a field study of the enactment of ICT supported knowledge work in a Human Resources contact centre, illustrating the negotiable boundary between what constitutes the developer and user. Drawing upon ideas from the social sha... Read More about Users as developers: a field study of call centre knowledge work.

Integration in ERP environments: rhetoric, realities and organisational possibilities (2006)
Journal Article
Light, B., & Wagner, E. (2006). Integration in ERP environments: rhetoric, realities and organisational possibilities. New Technology, Work and Employment, 21(3), 215-228. https://doi.org/10.1111/j.1468-005X.2006.00176.x

Enterprise Resource Planning (ERP) packages are said to enable integration when the standard inscription is adhered to through software configuration. A social shaping perspective expands conceptualisations of ERP packages, enabling a view of them as... Read More about Integration in ERP environments: rhetoric, realities and organisational possibilities.

Reflections on issues of power in packaged software selection (2006)
Journal Article
Light, B., & Howcroft, D. (2006). Reflections on issues of power in packaged software selection. Information Systems Journal, 16(3), 215-235. https://doi.org/10.1111/j.1365-2575.2006.00216.x

The adoption of packaged software is becoming increasingly common in a variety of organizations and much of the packaged software literature presents this as a straightforward, linear process based on rationalistic evaluation. This paper applies the... Read More about Reflections on issues of power in packaged software selection.

Going beyond 'misfit' as a reason for ERP package customisation (2005)
Journal Article
Light, B. (2005). Going beyond 'misfit' as a reason for ERP package customisation. Computers in Industry, 56(6), 606-619. https://doi.org/10.1016/j.compind.2005.02.008

In an attempt to deal with the potential problems presented by existing information systems, a shift towards the implementation of ERP packages has been witnessed. The common view, particularly the one espoused by vendors, is that ERP packages are mo... Read More about Going beyond 'misfit' as a reason for ERP package customisation.

CRM packaged software: a study of organisational experiences (2003)
Journal Article
Light, B. (2003). CRM packaged software: a study of organisational experiences. Business Process Management Journal, 9(5), 603-616. https://doi.org/10.1108/14637150310496712

Customer Relationship Management (CRM) packaged software has become a key contributor to attempts at aligning business and IT strategies in recent years. Throughout the 1990s there was, in many organisations strategies, a shift from the need to mana... Read More about CRM packaged software: a study of organisational experiences.

The maintenance implications of the customization of ERP software (2001)
Journal Article
Light, B. (2001). The maintenance implications of the customization of ERP software. https://doi.org/10.1002/smr.240

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their busine... Read More about The maintenance implications of the customization of ERP software.

ERP and best of breed: a comparative analysis (2001)
Journal Article
Light, B., Holland, C., & Willis, K. (2001). ERP and best of breed: a comparative analysis. Business Process Management Journal, 7(3), 216-224. https://doi.org/10.1108/14637150110392683

Enterprise resource planning (ERP) software is the dominant strategic platform for supporting enterprise-wide business processes. However, it has been criticised for being inflexible and not meeting specific organisation and industry requirements. An... Read More about ERP and best of breed: a comparative analysis.

A stage maturity model for enterprise resource planning systems use (2001)
Journal Article
Light, B., & Holland, C. (2001). A stage maturity model for enterprise resource planning systems use. https://doi.org/10.1145/506732.506737

Enterprise Resource Planning (ERP) systems dominate the information technology landscape of many companies. Organizations are at different stages in the implementation process ranging from the initial analysis of implementation options, through comp... Read More about A stage maturity model for enterprise resource planning systems use.

Focus issue on legacy information systems and business process change: a business perspective of legacy information systems (1999)
Journal Article
Kelly, S., Gibson, N., Holland, C., & Light, B. (1999). Focus issue on legacy information systems and business process change: a business perspective of legacy information systems. Communications of the Association for Information Systems, 2(7), 1-27

Legacy information systems evolved incrementally in response to changes in business strategy and information technology. Organizations are now being forced to change much more radically and quickly than previously and this change places new demands... Read More about Focus issue on legacy information systems and business process change: a business perspective of legacy information systems.