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All Outputs (7)

Chef image's influence on tourists' dining experiences (2015)
Journal Article
Peng, N., Chen, A., & Kuang-peng, H. (2016). Chef image's influence on tourists' dining experiences. Annals of Tourism Research, 56, 154-158. https://doi.org/10.1016/j.annals.2015.11.005

Highlights • Tourists’ teppanyaki restaurant dining experience is examined. • A chef’s image has a positive influence on experiential value. • Interaction with other customers positively influences experiential value. • Service quality has... Read More about Chef image's influence on tourists' dining experiences.

Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate (2015)
Journal Article
Chen, A., Peng, N., & Hung, K. (2015). Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate. European Journal of Marketing, 49(9/10), 1616-1644. https://doi.org/10.1108/EJM-03-2014-0181

Purpose: The purpose of this paper is to examine the performance of salespeople when selling new products (namely, electronic goods) in a business-to-business context by incorporating the organizations’ perceived psychological climate into goal orien... Read More about Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate.

Diners’ loyalty toward luxury restaurants : The moderating role of product knowledge (2015)
Journal Article
Peng, N., & Chen, A. (2015). Diners’ loyalty toward luxury restaurants : The moderating role of product knowledge. Marketing Intelligence and Planning, 33(2), 179-196. https://doi.org/10.1108/MIP-03-2014-0049

Purpose: Consumers dine at luxury restaurants for reasons beyond fulfilling basic needs; however, little is known about the factors that contribute to diners’ loyalty. The purpose of this paper is to examine diners’ luxury restaurant consumption beha... Read More about Diners’ loyalty toward luxury restaurants : The moderating role of product knowledge.

The effects of luxury restaurant environments on diners’ emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model (2015)
Journal Article
Chen, A., Peng, N., & Hung, K. (2015). The effects of luxury restaurant environments on diners’ emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model. International Journal of Contemporary Hospitality Management, 27(2), 236-260. https://doi.org/10.1108/IJCHM-07-2013-0280

Purpose: This paper aims to examine diners’ luxury restaurant consumption behavior by incorporating diner expectations into a modified Mehrabian–Russell model. Consumers dine at luxury restaurants for reasons beyond fulfilling basic needs. However, l... Read More about The effects of luxury restaurant environments on diners’ emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model.

Managing salespeople strategically when promoting new products : incorporating market orientation into a sales management control framework (2015)
Journal Article
products : incorporating market orientation into a sales management control framework. Industrial Marketing Management, 47, 147-155. https://doi.org/10.1016/j.indmarman.2015.02.041

Salespeople play a pivotal role in promoting new products. Therefore, managers need to know what control mechanism (i.e., output-based control, behavior-based control, or knowledge-based control) can improve their salespeople's new product sales perf... Read More about Managing salespeople strategically when promoting new products : incorporating market orientation into a sales management control framework.

Examining Chinese tourists’ nature-based tourism participation behavior: Incorporating environmental concern into a constraint-negotiation model (2015)
Journal Article
Peng, N., & Chen, A. (2016). Examining Chinese tourists’ nature-based tourism participation behavior: Incorporating environmental concern into a constraint-negotiation model. Tourism Analysis, 21(2-3), 189-202. https://doi.org/10.3727/108354216X14559233984737

Finding the balance between economic development and preservation of the natural environment is a challenging yet important task. This is a particularly pressing issue in the case of China, as it is the largest and fastest-growing market for tourism.... Read More about Examining Chinese tourists’ nature-based tourism participation behavior: Incorporating environmental concern into a constraint-negotiation model.