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All Outputs (417)

CRM packaged software: a study of organisational experiences (2003)
Journal Article
Light, B. (2003). CRM packaged software: a study of organisational experiences. Business Process Management Journal, 9(5), 603-616. https://doi.org/10.1108/14637150310496712

Customer Relationship Management (CRM) packaged software has become a key contributor to attempts at aligning business and IT strategies in recent years. Throughout the 1990s there was, in many organisations strategies, a shift from the need to mana... Read More about CRM packaged software: a study of organisational experiences.

Soft systems methodology and dialectics in an information environment: a case-study of the Battle of Britain (2003)
Journal Article
Wilson, F., & Robinson, B. (2003). Soft systems methodology and dialectics in an information environment: a case-study of the Battle of Britain. Systems Research and Behavioral Science, 20(3), 255-268. https://doi.org/10.1002/sres.511

In the Checkland and Holwell (1998) book Information, Systems and Information Systems an explanatory framework for soft systems methodology (SSM) is supported by the
deployment of a case study of the Battle of Britain. In this paper the authors cond... Read More about Soft systems methodology and dialectics in an information environment: a case-study of the Battle of Britain.

Transferring learning and skills within organisations (2003)
Report
Shardlow, S., McLaughlin, H., Weinberg, A., Mello-Baron, S., & Oak, E. (2003). Transferring learning and skills within organisations

The aims of this project are to develop an understanding of the strategies and mechanisms that might be used to transfer high standards of organisational performance, as measured by pre-defined performance targets, from one part of the department to... Read More about Transferring learning and skills within organisations.

Valuing attachment : an evaluation of Keys Attachment Centre (2003)
Report
Shardlow, S., Steele, A., Blackburn, F., & Huntington, A. (2003). Valuing attachment : an evaluation of Keys Attachment Centre

Project outline: The aims of this research are to describe and evaluate experiences and perceptions of social and psychotherapeutic provision (including outcomes) offered by Keys Attachment Centre. This is intended to form the first phase of an evide... Read More about Valuing attachment : an evaluation of Keys Attachment Centre.

Renouveau democratique et participation locale (2003)
Book Chapter
Goldsmith, M. (2003). Renouveau democratique et participation locale. In V. Hoffmann-Martinot, & C. Sorbets (Eds.), Democraties locales en changement, sous la direction de Vincent Hoffmann-Martinot et Claude Sorbets (17-43). Pedone

Political parties, party communication and new information and communication technologies (2003)
Journal Article
Römmele, A. (2003). Political parties, party communication and new information and communication technologies. Party Politics, 9(1), 7-20. https://doi.org/10.1177/135406880391002

The article provides a theoretical overview of how parties in modern democracies are using the Internet to perform a range of key functions, such as opinion formation, interest mediation and party organization. Drawing on the party goals’ literature... Read More about Political parties, party communication and new information and communication technologies.