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Dr Jonathan Lord's Outputs (7)

Balancing employer and employee expectations when returning to work (2020)
Journal Article
Lord, J. (2020). Balancing employer and employee expectations when returning to work

As shops and office begin to reopen and employees return to their workplaces after weeks and months working from home, how can employers make the transition as smooth as possible?

Lack of recognition is biggest barrier to engagement for UK workers (2020)
Journal Article
Ballard, M., & Lord, J. (2020). Lack of recognition is biggest barrier to engagement for UK workers

A lack of employee recognition for their contributions is the single biggest factor for British people feeling disengaged at work, according to Achievers.

The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector (2020)
Thesis
Bseiso, D. The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector. (Thesis). University of Salford

This study examines the impact of role clarity, job satisfaction, organisational commitment, customer-orientated behaviour and psychological empowerment on service quality in Jordanian hotels by employing a sample of three-to-five star hotels within... Read More about The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector.