Begaim's apples (2008)
Journal Article
Bekerman, M., & Ceban, O. (2008). Begaim's apples

A feature article on a social and humanitarian theme stemming from a trip to Issyk-Kul in Kyrgyzstan and an encounter with a young female selling kumyz in a roadside yurt, her cleft palate had deprived her of fulfilling the dream of studying medicine... Read More about Begaim's apples.

Gender matters in the global sourcing of service work (2008)
Journal Article
Howcroft, D., & Richardson, H. (2008). Gender matters in the global sourcing of service work. New Technology, Work and Employment, 23(1-2), 44-60. https://doi.org/10.1111/j.1468-005X.2008.00202.x

This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global ca... Read More about Gender matters in the global sourcing of service work.

User testing is not a luxury (2008)
Journal Article
Wheeler, P., & Kreps, D. (2008). User testing is not a luxury. Electronic Markets, 18(4), 324-332. https://doi.org/10.1080/10196780802420703

Companies need to address Web Accessibility with more than just professional standards of code writing, and adherence to the Web Content Accessibility Guidelines. With funding from the European Social Fund a team at Salford University, led by the au... Read More about User testing is not a luxury.

The customer rules and other e-shopping myths (2008)
Book Chapter
McLean, R., & Richardson, H. (2008). The customer rules and other e-shopping myths. In D. Oliver, C. Romm, & F. Sudweeks (Eds.), Self Service in the Internet Age. Springer

This chapter discusses self-service and the Internet in the context of two studies, based in the UK, and undertaken during 1998-2005. They are united by a common framework of critically analyzing discourses of e-shopping in the
‘digital age’. Firstl... Read More about The customer rules and other e-shopping myths.