Service failure and problems : internal marketing solutions for facing the future (2016)
Journal Article
Paul, J., & Sahadev, S. (2018). Service failure and problems : internal marketing solutions for facing the future. Journal of Retailing and Consumer Services, 40, 304-311. https://doi.org/10.1016/j.jretconser.2016.08.007

The issues of elderly consumers remain under researched despite a rapidly aging population in most countries across the globe. We examine the service failure and complexity of problems of a nursing home for seniors and seek to contribute to the field... Read More about Service failure and problems : internal marketing solutions for facing the future.

Cross-cultural consumer perceptions of service quality in restaurants (2016)
Journal Article
Djekic, I., Kane, K., Tomic, T., Kalogianni, E., Rocha, A., Zamioudi, L., & Pacheco, R. (2016). Cross-cultural consumer perceptions of service quality in restaurants. Nutrition and Food Science, 46(6), 827-843. https://doi.org/10.1108/NFS-04-2016-0052

Purpose – This paper aims to present results from a research that analyzed consumer perceptions of service quality in restaurants in four European cities – Belgrade (Serbia), Manchester (UK), Thessaloniki (Greece) and Porto (Portugal). Design/meth... Read More about Cross-cultural consumer perceptions of service quality in restaurants.

Brickbats and bouquets for marketing (2016)
Journal Article
Kitchen, P., & Sheth, J. (2016). Brickbats and bouquets for marketing. European Journal of Marketing, 50(11), 1906-1923. https://doi.org/10.1108/EJM-09-2016-0530

Purpose The purpose of this paper is to consider the development and application of marketing theory and practice over time and its current status. The terms “brickbats” and “bouquets” are used as metaphors to extend praise or criticism for mark... Read More about Brickbats and bouquets for marketing.

Self or simulacra of online reviews : an empirical perspective (2016)
Journal Article
Singh, V., Nishant, R., & Kitchen, P. (2016). Self or simulacra of online reviews : an empirical perspective. Psychology and Marketing, 33(12), 1112-1118. https://doi.org/10.1002/mar.20946

Online user-generated content (UGC) includes various forms of computer-mediated online reviews, ratings, and feedback. The impact of online consumer reviews has been widely studied particularly in e-commerce, online marketing, and consumer behavior d... Read More about Self or simulacra of online reviews : an empirical perspective.

Matter and memory and deep learning (2016)
Presentation / Conference
Kreps, D. (2016, November). Matter and memory and deep learning. Presented at Diagnoses of Matter and Memory: Bergson and the Problems of Brain, Time and Memory, Tokyo, Japan

The recent phenomenon of ‘Deep Learning,’ which has given us such science-fiction-like innovations as search tools in photographic applications and the growing reality of self-driving cars, is a new form, and subset, of ‘Machine Learning’ made possib... Read More about Matter and memory and deep learning.

Coarse and fine identification of collusive clique in financial market (2016)
Journal Article
Zhai, J., Cao, Y., Yao, Y., Ding, X., & Li, Y. (2017). Coarse and fine identification of collusive clique in financial market. Expert systems with applications, 69, 225-238. https://doi.org/10.1016/j.eswa.2016.10.051

Collusive transactions refer to the activity whereby traders use carefully-designed trade to illegally manipulate the market. They do this by increasing specific trading volumes, thus creating a false impression that a market is more active than it a... Read More about Coarse and fine identification of collusive clique in financial market.

To debt or not to debt : are Islamic banks less risky than conventional banks? (2016)
Journal Article
Sorwar, G., Vasileios, P., John, P., & Mohamed, N. (2016). To debt or not to debt : are Islamic banks less risky than conventional banks?. Journal of Economic Behavior and Organization, 132(Supp), 113-126. https://doi.org/10.1016/j.jebo.2016.10.012

We empirically analyze the market risk profiles of Islamic banks with two sets of conventional banks taken from the same geographical locations as Islamic banks and from a random global sample respectively for the period 2000-2013. Moreover, we divid... Read More about To debt or not to debt : are Islamic banks less risky than conventional banks?.

British labour movement solidarity in the 1913-14 Dublin Lockout (2016)
Journal Article
Darlington, R. (2016). British labour movement solidarity in the 1913-14 Dublin Lockout. Labor History, 57(4), 504-525. https://doi.org/10.1080/0023656X.2016.1239872

While most accounts of the Dublin Lockout of 1913-14 consider it primarily as an event in Irish history, it was also one of the most important struggles in twentieth century British history. It was influenced by, and was an integral part of the great... Read More about British labour movement solidarity in the 1913-14 Dublin Lockout.

Sequential regression measurement error models with application (2016)
Journal Article
Scarf, P., & Moffatt, J. (2016). Sequential regression measurement error models with application. Statistical Modelling, 16(6), 454-476. https://doi.org/10.1177/1471082X16663065

Sequential regression approaches can be used to analyse processes in which covariates are revealed in stages. Such processes occur widely, with examples including medical intervention, sports contests, and political campaigns. The naïvenaive sequenti... Read More about Sequential regression measurement error models with application.

Business IT strategy in action : case study of #PUPRU (2016)
Journal Article
Chen, Y., Griffiths, M., & Dron, R. (2016). Business IT strategy in action : case study of #PUPRU. GSTF journal on business review (Online), 4(4), https://doi.org/10.5176/2010-4804_4.4.399

Predicted key business IT trends through to 2020 acknowledge there will be increased adoption of disruptive technologies that will impact within business contexts (Gartner (1), 2015). These include moves to small-screen marketing, rising value of big... Read More about Business IT strategy in action : case study of #PUPRU.

Semiparametric smooth coefficient estimation of a production system (2016)
Journal Article
Kumbhakar, S., Sun, K., & Zhang, R. (2016). Semiparametric smooth coefficient estimation of a production system. Pacific Economic Review, 21(4), 464-482. https://doi.org/10.1111/1468-0106.12193

This paper addresses endogeneity of inputs in estimating a semiparametric smooth coefficient production function using a system approach. The system consists of a translog production function and the first-order conditions (FOC’s) of profit maximiz... Read More about Semiparametric smooth coefficient estimation of a production system.

HR practice, organisational commitment & citizenship behaviour in Taiwan (2016)
Journal Article
behaviour in Taiwan. Employee Relations, 38(6), https://doi.org/10.1108/ER-12-2015-0218

Purpose (mandatory) The study examines the relationships between HR practice (four aspects), organisational commitment and citizenship behaviour at primary schools in Taiwan. The four HR aspects include: (1) recruitment and placement (RP), (2) teac... Read More about HR practice, organisational commitment & citizenship behaviour in Taiwan.

Skeuomorphic reassurance : personhood and dementia (2016)
Presentation / Conference
Kreps, D., Burmeister, O., & Blaynee, J. (2016, September). Skeuomorphic reassurance : personhood and dementia. Presented at 12th IFIP TC 9 International Conference on Human Choice and Computers, HCC12 2016, Proceedings, Salford, UK

This paper introduces the concept of ‘skeomorphic reassurance’ as a guiding principle for human interfaces in technological development and design, particularly for older people and people with dementia (PwD). Skeuomorphs exhibit decorative design el... Read More about Skeuomorphic reassurance : personhood and dementia.

The role of sustainable procurement in corporate sustainability : empirical study of the oil & gas sector (2016)
Presentation / Conference
Ekiugbo, I., & Papanagnou, C. (2016, September). The role of sustainable procurement in corporate sustainability : empirical study of the oil & gas sector. Presented at BAM2016, Newcastle University

The Oil and Gas (O&G) sector is characterized by activities known to have several negative impacts on human and the environment. Literature review disclosed how sustainable procurement (SP) practices can help improve environmental, social and economi... Read More about The role of sustainable procurement in corporate sustainability : empirical study of the oil & gas sector.

The openness philosophy as a knowledge transfer tool in UK Higher Education management education teaching and learning environments : the knowledge transfer openness matrix (2016)
Presentation / Conference
Owens, J. D., & Talat, U. (2016, September). The openness philosophy as a knowledge transfer tool in UK Higher Education management education teaching and learning environments : the knowledge transfer openness matrix. Presented at British Academy of Management 2016 Conference-Knowledge and Learning Track, Newcastle University

Openness is a novel concept that has been underexplored in UK Higher Education (HE) management education research. This paper considers the philosophy of Openness in a UK HE management education teaching and learning environment. The prime focus is... Read More about The openness philosophy as a knowledge transfer tool in UK Higher Education management education teaching and learning environments : the knowledge transfer openness matrix.

Pursuing social & ethical capital in the alternative food marketplace (2016)
Presentation / Conference
McEachern, M. (2016, September). Pursuing social & ethical capital in the alternative food marketplace. Presented at International Social Innovation Research Conference 2016, Glasgow

Introduction In a retail marketplace which features increasing public scrutiny of corporate citizenship behaviours (McEachern, 2015), calls are made for businesses to demonstrate a greater commitment towards delivering social outcomes (Doherty et al... Read More about Pursuing social & ethical capital in the alternative food marketplace.

Exploring Place Branding in Social Enterprise Places (2016)
Presentation / Conference
Ogunoye, O., Kane, K., & McEachern, M. (2016, September). Exploring Place Branding in Social Enterprise Places. Presented at International Social Innovation Research Conference 2015, Glasgow

Introduction Economic, cultural and social changes are resulting in fierce competition among places (Kavaratzis, 2005). Moreover, places are striving to balance business provision by attracting new investments and retaining existing ones (Kotler et... Read More about Exploring Place Branding in Social Enterprise Places.

Organizational citizenship behavior, identification, psychological contract and leadership frames : the example of primary school teachers in Taiwan (2016)
Journal Article
Nguyen, B., Chang, K., Rowley, C., & Japutra, A. (2016). Organizational citizenship behavior, identification, psychological contract and leadership frames : the example of primary school teachers in Taiwan. Asia-Pacific Journal of Business Administration, 8(3), 260-280. https://doi.org/10.1108/APJBA-01-2016-0010

Purpose (mandatory) The study examines organizational citizenship behavior (OCB) by combining two heterogeneous perspectives, integrating OCB-related factors at work using both personal and organizational perspectives, thus contributing to our knowle... Read More about Organizational citizenship behavior, identification, psychological contract and leadership frames : the example of primary school teachers in Taiwan.

Political marketing : voters, political parties, candidates and elections (2016)
Journal Article
Reeves, P. (2016). Political marketing : voters, political parties, candidates and elections. Journal of Customer Behaviour, 15(3), 213-216. https://doi.org/10.1362/147539216X14715139269897

Journal editorial.

Human choice and computers : an ever more intimate relationship (2016)
Journal Article
Kreps, D., Fletcher, G., & Griffiths, M. (2016). Human choice and computers : an ever more intimate relationship. The future of identity in the information society : 4th IFIP WG 9.2, 9.6, 11.6, 11.7/Fidis International Summer School, Brno, Czech Republic, September 1-7, 2008, revised selected papers / Vashek Matyáš ... [et al.] (eds.), 474, 9-21. https://doi.org/10.1007/978-3-319-44805-3

Since 1974, the Human Choice and Computers (HCC) conference series has firmly remained at the cutting edge of innovative thinking about the interface between the social and technology. This introductory chapter to the proceedings of the 12th Human Ch... Read More about Human choice and computers : an ever more intimate relationship.