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Outputs (103)

An evaluation of customer perceptions on CRM within the UK retail banking (2012)
Journal Article
Abdou, H., Idiongette, E., & Mulkeen, J. (2012). An evaluation of customer perceptions on CRM within the UK retail banking. Journal of Money, Investment and Banking, 26, 74-86

This paper aims to investigate customer perceptions of the concept of CRM and its relevance to customer satisfaction and loyalty in the UK retail banking industry. It also seeks to identify the critical factors that can impact on a consumer’s choice... Read More about An evaluation of customer perceptions on CRM within the UK retail banking.

Hospitality and mood : enriching Ciborra's metaphor to understand mobile technology implementation on the police front-line (2012)
Thesis
Coleman, E. Hospitality and mood : enriching Ciborra's metaphor to understand mobile technology implementation on the police front-line. (Thesis). University of Salford

This thesis aims to explore the role of feelings, context of work, and the technology itself in understanding individual level responses to an organisational level IT implementation process. Ciborra's hospitality metaphor is used as a theoretical l... Read More about Hospitality and mood : enriching Ciborra's metaphor to understand mobile technology implementation on the police front-line.

Buyer-supplier opportunism: myth or reality? (2012)
Presentation / Conference
Ramsay, J., Kelly, S., & Wagner, B. (2012, April). Buyer-supplier opportunism: myth or reality?. Presented at 21st Annual International Purchasing and Supply Education and Research Association Conference, Naples

International business research and risky investments, an analysis of FDI in conflict zones (2012)
Journal Article
Driffield, N., Jones, C., & Crotty, J. (2012). International business research and risky investments, an analysis of FDI in conflict zones. International Business Review, 22(1), 140-155. https://doi.org/10.1016/j.ibusrev.2012.03.001

The purpose of this paper is to examine the determinants of a firm’s strategy to invest in a conflict location. To the best of our knowledge, this has not been done before. We examine this using a standard model of international business, overlaid wi... Read More about International business research and risky investments, an analysis of FDI in conflict zones.

Purchasing patterns of migrant groups : the impact of acculturation on ethnocentric behaviours (2012)
Journal Article
Newman, A., & Zaleha, S. (2012). Purchasing patterns of migrant groups : the impact of acculturation on ethnocentric behaviours. Journal of Applied Social Psychology, 42(7), 1551-1575. https://doi.org/10.1111/j.1559-1816.2012.00895.x

This study investigated the social psychology of Malaysian migrants and their ethnocentric purchase behavior as they assimilate into the local culture. A theoretical framework consisting of acculturation, consumer ethnocentrism, time, and demograph... Read More about Purchasing patterns of migrant groups : the impact of acculturation on ethnocentric behaviours.

Returns on education amongst men in England and Wales: the impact of residential segregation and ethno-religious background (2012)
Journal Article
Khattab, N., Johnston, R., Sirkeci, I., & Modood, T. (2012). Returns on education amongst men in England and Wales: the impact of residential segregation and ethno-religious background. Research in Social Stratification and Mobility, 30(3), 296-309. https://doi.org/10.1016/j.rssm.2012.03.002

Individuals’ occupational and educational attainment is influenced by their ethnicity, religion and colour in the UK and elsewhere. In this paper, we analyse the impact of ethnicity, religion and colour along with residential segregation1 and socio-e... Read More about Returns on education amongst men in England and Wales: the impact of residential segregation and ethno-religious background.

Why do men earn more than women? An analysis using British Household Panel Survey (2012)
Journal Article
Rahman, M., & Khatoon, R. (2012). Why do men earn more than women? An analysis using British Household Panel Survey

The analysis of pay gap across gender is sensitive to the use of specific econometric techniques. While the estimates may reveal upward bias in case of exclusion of significant covariates, the use of inappropriate estimation techniques results in und... Read More about Why do men earn more than women? An analysis using British Household Panel Survey.

Burn wound healing time assessed by laser Doppler imaging (LDI). Part 1: Derivation of a dedicated colour code for image interpretation (2012)
Journal Article
Pape, S., Baker, R., Wilson, D., Hoeksema, H., Jeng, J., Spence, R., & Monstrey, S. (2012). Burn wound healing time assessed by laser Doppler imaging (LDI). Part 1: Derivation of a dedicated colour code for image interpretation. Burns, 38(2), 187-194. https://doi.org/10.1016/j.burns.2010.11.009

Laser Doppler imaging produces a colour-coded image of dermal blood flow, which can be used to quantify the inflammatory response in a burn. The original colour palette had arbitrary boundaries, which inexperienced clinicians found difficult to inter... Read More about Burn wound healing time assessed by laser Doppler imaging (LDI). Part 1: Derivation of a dedicated colour code for image interpretation.

Blended learning in Saudi Arabia girls' secondary schools : an exploratory case study (2012)
Thesis
Bukhari, E. Blended learning in Saudi Arabia girls' secondary schools : an exploratory case study. (Thesis). University of Salford

Blended learning (BL) has been the subject of much research recently, and the present dissertation adds to this growing body of knowledge as the first substantial study on BL in secondary education for girls in Saudi Arabia. Based on field work com... Read More about Blended learning in Saudi Arabia girls' secondary schools : an exploratory case study.