Promoting the consumer voice : the role of Healthwatch Salford's Enter and View programme
(2019)
Journal Article
Leigh, J., Lawson, D., Griffin, S., & Yates Bolton, N. (2019). Promoting the consumer voice : the role of Healthwatch Salford's Enter and View programme. Nursing and Residential Care, 21(11), 621-624. https://doi.org/10.12968/nrec.2019.21.11.621
The daily business of running a care home means that, outside of regulatory inspections, assessing and improving the user experience can often be forgotten. Healthwatch Salford discuss their process of gaining constructive feedback using their innova... Read More about Promoting the consumer voice : the role of Healthwatch Salford's Enter and View programme.