The fundamental challenge : human and organisational factors in an ERP implementation

Dawson, J; Owens, Jonathan D

Abstract

Organisations encounter obstacles when implementing ERP systems. This paper intends to explore some of the problems that occur throughout the implementation of an ERP system. Using a combination of the work of Markus et al (2001) and Kim et al (2005), a framework is constructed of Human and Organisational and Technical problems in ERP Implementations during the project phase. Drawing on empirical evidences from a UK furniture manufacturer, this study then discusses and analyses each problem identified in the framework and its affect on the implementation of their ERP system. The findings of this paper reveal that the fundamental challenge of ERP implementation is not technology but organisational and human problems, which, if not properly comprehended and addressed, can lead to ERP failure. Understanding that organisational and human issues are extremely important will encourage practitioners to address these problems and succeed in their ERP system implementations.

Citation

Dawson, J., & Owens, J. D. (2007, September). The fundamental challenge : human and organisational factors in an ERP implementation. Presented at 1st European Conference on Information Management and Evaluation., University of Montpellier, France

• Presentation Conference Type: Other
• Conference Name: 1st European Conference on Information Management and Evaluation.
• Conference Location: University of Montpellier, France
• Start Date: Sep 20, 2007
• End Date: Sep 21, 2007
• Deposit Date: Feb 8, 2016
• Publicly Available Date: Feb 20, 2018
• Additional Information: Event Type : Conference