Critical success factors in the chartering phase :
a case study of an ERP implementation

Dawson, J; Owens, Jonathan D

Abstract

Enterprise resource planning (ERP) systems are pervasive information systems that have been fundamental in organizations for the past two decades. ERP systems may well count as the most important development in technology in the 1990s. There are many ERP success stories; equally there are as many failure stories. This article reviews current literature of the critical success factors (CSF) of ERP implementations. This review will be used in conjunction with the case of a UK furniture manufacturer’s (Company X) implementation of an ERP system. This artcile considers the factors that resulted in the failure of the ERP at Company X in the chartering phase of the implementation.

Citation

a case study of an ERP implementation. International Journal of Enterprise Information Systems, 4(3), 9-24. https://doi.org/10.4018/jeis.2008070102

• Journal Article Type: Article
• Publication Date: Jul 1, 2008
• Deposit Date: Feb 8, 2016
• Journal: International Journal of Enterprise Information Systems
• Print ISSN: 1548-1115
• Electronic ISSN: 1548-1123
• Publisher: IGI Global
• Volume: 4
• Issue: 3
• Pages: 9-24
• DOI: https://doi.org/10.4018/jeis.2008070102
• Publisher URL: http://dx.doi.org/10.4018/jeis.2008070102
• Related Public URLs: http://www.igi-global.com/journal/international-journal-enterprise-information-systems/1086