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Taking a long view towards quality improvement: an intentional approach to solving wicked problems and improving student experience

Hamshire, Claire; Barrett, Neil; Forsyth, Rachel

Authors

Claire Hamshire

Neil Barrett

Rachel Forsyth



Abstract

Quality enhancement projects in universities frequently rely on short term, fragmented studies implemented in response to snapshot data linked to student feedback. Such projects may not address the complex interplay across stakeholder groups and do not always acknowledge the unintended consequences of change. This paper, focused on systems design, draws on research conducted over seventeen years and demonstrates how an intentional approach to linked quality enhancement projects can influence quality culture across an institution. The use of a longitudinal wicked problem theory approach allows the consideration of students’ experiences as multi-faceted, influenced by a wide range of stakeholders and interrelated factors. This approach can be used to co-create actions, building trust in the cultural changes needed for long term improvements and ensuring that investment in large-scale institutional changes is effective.

Citation

Hamshire, C., Barrett, N., & Forsyth, R. (in press). Taking a long view towards quality improvement: an intentional approach to solving wicked problems and improving student experience. Quality in Higher Education,

Journal Article Type Article
Acceptance Date Jan 21, 2024
Deposit Date Feb 5, 2024
Journal Quality in Higher Education
Print ISSN 1353-8322
Publisher Routledge
Peer Reviewed Peer Reviewed