The Healing Process- A no blame approach to resolving workplace disputes

Lord, Jonathan; Baset, Saad

The Healing Process- A no blame approach to resolving workplace disputes

Lord, Jonathan; Baset, Saad

Authors

Dr Jonathan Lord J.D.Lord@salford.ac.uk
Senior Lecturer

Saad Baset

Abstract

Research consistently shows the damaging impact and cost of workplace bullying and harassment. We know that the fear of retaliation, job losses and doubts about resolution deter people from reporting wrongdoing at work. While workers can approach an employment tribunal, this process is often challenging and ineffective.
In recent years, many sectors and organisations have been exposed as having persistent systemic bullying and harassment cultures. However, changing these cultures is challenging; it takes genuine commitment to redressing wrongs and supporting those affected, to heal.
This white paper presents the evaluation findings into a different 'no-blame' approach, implemented by NHS Highland, following a high profile inquiry into its culture.
This paper specifically identifies the key principles that underpinned the scheme's restorative approach and offers key learning for senior leaders wanting to take action for their own organisations.