All Outputs (3)

Service innovation and transformation : the case of WeChat (2019)
Book Chapter
Chen, Y., & Zhao, W. (2019). Service innovation and transformation : the case of WeChat. In A. Fenton, G. Fletcher, & M. Griffiths (Eds.), Strategic Digital Transformation: A Results-Driven Approach (174-181). Routledge

Business innovation is closely associated with the enterprise boundary, focusing on internal control to carry out innovation activities and use internal innovation resources. But this format faces the challenge of knowledge dispersion, information di... Read More about Service innovation and transformation : the case of WeChat.

Understanding how others see your organisation (2019)
Book Chapter
Kane, S. (2019). Understanding how others see your organisation. In A. Fenton, G. Fletcher, & M. Griffiths (Eds.), Strategic Digital Transformation: a results-driven approach (86-94). Oxon: Routledge

Armed with an understanding of influential external changes, knowledge of the value created by these changes and an awareness of what competitors are doing in response, the spotlight now turns internally to understanding your own organisation in the... Read More about Understanding how others see your organisation.

Managing your human resources : sequential-tasking and maker time (2019)
Book Chapter
Lord, J., & Fenton, A. (2019). Managing your human resources : sequential-tasking and maker time. In A. Fenton, M. Griffiths, & G. Fletcher (Eds.), Strategic Digital Transformation: a results-driven approach (157-164). Oxon: Routledge

This chapter focuses on the human resource issues faced in the “always on” VUCA (Volatile, Uncertain, Complex and Ambiguous) world. With all of the benefits and flexibility of mobile digital working and data-driven management, this can also have nega... Read More about Managing your human resources : sequential-tasking and maker time.