User testing is not a luxury (2008)
Journal Article
Wheeler, P., & Kreps, D. (2008). User testing is not a luxury. Electronic Markets, 18(4), 324-332. https://doi.org/10.1080/10196780802420703

Companies need to address Web Accessibility with more than just professional standards of code writing, and adherence to the Web Content Accessibility Guidelines. With funding from the European Social Fund a team at Salford University, led by the au... Read More about User testing is not a luxury.

The customer rules and other e-shopping myths (2008)
Book Chapter
McLean, R., & Richardson, H. (2008). The customer rules and other e-shopping myths. In D. Oliver, C. Romm, & F. Sudweeks (Eds.), Self Service in the Internet Age. Springer

This chapter discusses self-service and the Internet in the context of two studies, based in the UK, and undertaken during 1998-2005. They are united by a common framework of critically analyzing discourses of e-shopping in the
‘digital age’. Firstl... Read More about The customer rules and other e-shopping myths.

IS success and failure: the problem of scale (2007)
Journal Article
Kreps, D., & Richardson, H. (2007). IS success and failure: the problem of scale. Political Quarterly, 78(3), 439-446. https://doi.org/10.1111/j.1467-923X.2007.00871.x

In this article we consider Information Systems (IS) failure, and how social and technical factors combine and contribute to project setbacks. This is a timely re¯ection,
given the turbulence and confusion facing what has been described as the large... Read More about IS success and failure: the problem of scale.

Opting out? Women and on-line learning (2005)
Journal Article
Richardson, H., & French, S. (2005). Opting out? Women and on-line learning. https://doi.org/10.1145/1111646.1111648

From all corners of the globe, the on-line revolution is proclaimed. The imperative is to connect; to shop, work, learn, be governed, even fall in love on-line. Government initiatives proliferate globally, stressing the urgency for citizens to become... Read More about Opting out? Women and on-line learning.

Consuming passions in the 'global knowledge economy' (2005)
Book Chapter
Richardson, H. (2005). Consuming passions in the 'global knowledge economy'. In D. Howcroft, & E. Trauth (Eds.), Handbook of Critical Information Systems Research. Edward Elgar

What a whirlwind the past couple of decades have been – blink and you may have missed it. Open your eyes now and wonder on the revolutionary transformation. Everything is new and different. We are in a new digital age, in new relationships and commun... Read More about Consuming passions in the 'global knowledge economy'.

"All they lack is a chain": lean and the new performance management in the British Civil Service
Journal Article
Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. "All they lack is a chain": lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26(2), 83-97. https://doi.org/10.1111/j.1468-005X.2011.00261.x

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government
demands for more efficient services amidst large reductions in public spending. This paper explores workers’ experiences of the impa... Read More about "All they lack is a chain": lean and the new performance management in the British Civil Service.

Celebrating heterogeneity? A survey of female ICT professionals in England
Journal Article
Griffiths, M., Moore, K., & Richardson, H. Celebrating heterogeneity? A survey of female ICT professionals in England. Information, Communication and Society, 10(3), 338-357. https://doi.org/10.1080/13691180701409945

This paper introduces key findings from a large-scale, online survey of women in the ICT industry across England undertaken between October 2004 and October 2005. Placed in a theoretical framework which draws on critical perspectives from within info... Read More about Celebrating heterogeneity? A survey of female ICT professionals in England.

CRM systems and information ethics in call centres - you are the weakest link Goodbye!
Journal Article

This paper catalogues the rise and rise of call centres in the North West of England, UK and their use of CRM systems. CRM systems often imply new technologies and new ways of working. However, in this account we explore the historical development of... Read More about CRM systems and information ethics in call centres - you are the weakest link Goodbye!.

Ultimate footprint: a day in digital life
Digital Artefact
Jakobson, J. Ultimate footprint: a day in digital life. [DVD]

The 'Day in the Digital Life' experiment, conducted Spring 2011 by information systems researchers at Salford Business School, aimed to make sense of the current widespread acceptance of visual and electronic surveillance in the UK. The research also... Read More about Ultimate footprint: a day in digital life.