Creating effective management simulations: rapidly, responsibly, relevantly (2023)
Book Chapter
Fletcher, G. (2023). Creating effective management simulations: rapidly, responsibly, relevantly. In I. Deliyannis (Ed.), Gamification - Analysis, Design, Development and Ludification (99-114). London: IntechOpen. https://doi.org/10.5772/intechopen.100781

This chapter presents a critical discussion of the current state of management simulations and considers this specific genre of software against the backdrop of wholesale gamification of activities within organizations and the widespread popularity o... Read More about Creating effective management simulations: rapidly, responsibly, relevantly.

Management and visualisation: seeing beyond the strategic (2022)
Book
Fletcher, G. (2022). Management and visualisation: seeing beyond the strategic. London: Routledge. https://doi.org/10.4324/9781003304166

As organisations of all sizes become increasingly digitalised, a core management challenge remains unresolved. The ability to successfully and sustainably connect the stated vision of an organisation with its strategic plans and, in turn, with the re... Read More about Management and visualisation: seeing beyond the strategic.

The single silo university (2021)
Book Chapter
Fletcher, G., Dron, R., & Gimeno, M. (2021). The single silo university. In D. Remenyi (Ed.), Excellence in university leadership and management : case histories. Academic Conferences International

In 2015, the University of Salford committed to a new five-year institutional strategy. A hallmark of this strategy was the focus on the undeviating single priority of industrial collaboration. The clarity and simplicity of this approach was challeng... Read More about The single silo university.

The impact of Human Choice and Computers and Technical Committee 9 on ICTs and society : a critical sociotechnical tale (2021)
Book Chapter
Kreps, D., & Fletcher, G. (2021). The impact of Human Choice and Computers and Technical Committee 9 on ICTs and society : a critical sociotechnical tale. In M. Goedicke, E. Neuhold, & K. Rannenberg (Eds.), Advancing Research in Information and Communication Technology : IFIP's exciting first 60+ years, views from the Technical Committees and Working Groups (363-380). Springer International Publishing. https://doi.org/10.1007/978-3-030-81701-5_15

In this chapter we briefly recount the history of the Human Choice and Computers conference series, and of Technical Committee 9, and show that not only has there been a marked focus, over more than four decades, on a critical and sociotechnical appr... Read More about The impact of Human Choice and Computers and Technical Committee 9 on ICTs and society : a critical sociotechnical tale.

The future is visual management (2020)
Book Chapter
Fletcher, G. The future is visual management. In J. Metselaar (Ed.), Strategic Management in the Age of Digital Transformation. Diamond Scientific Publishing/Proud Pen. Manuscript submitted for publication

This chapter describes the development of the use of visualisation techniques within management planning and decision-making processes towards the realisation of visual management. By drawing on exemplars and vignettes of visualisations that have bee... Read More about The future is visual management.

Service innovation and transformation : the case of WeChat (2019)
Book Chapter
Chen, Y., & Zhao, W. (2019). Service innovation and transformation : the case of WeChat. In A. Fenton, G. Fletcher, & M. Griffiths (Eds.), Strategic Digital Transformation: A Results-Driven Approach (174-181). Routledge

Business innovation is closely associated with the enterprise boundary, focusing on internal control to carry out innovation activities and use internal innovation resources. But this format faces the challenge of knowledge dispersion, information di... Read More about Service innovation and transformation : the case of WeChat.

Hiding in the light : recognising UK mid size businesses as a distinct category and their economic and social value to the nation (2019)
Report
McKenna, S., Fletcher, G., & Griffiths, M. (2019). Hiding in the light : recognising UK mid size businesses as a distinct category and their economic and social value to the nation

For most, the term ‘mid size business’ (MSB) usually conjures up images of very little – or confusion with the SME concept. Despite their tremendous performance and contribution, MSBs remain unrecognised and underserved. Too big to benefit fro... Read More about Hiding in the light : recognising UK mid size businesses as a distinct category and their economic and social value to the nation.

Knowledge exchange partnership leads to digital transformation at Hydro-X Water Treatment, Ltd (2018)
Journal Article
Heinze, A., Griffiths, M., Fenton, A., & Fletcher, G. (2018). Knowledge exchange partnership leads to digital transformation at Hydro-X Water Treatment, Ltd. Global Business and Organizational Excellence, 37(4), 6-13. https://doi.org/10.1002/joe.21859

To attract a generation of workers and consumers who have never known a world without Wi-Fi, smartphones, or social media, organizations increasingly have no choice but to incorporate digital technology into every aspect of their operations and proce... Read More about Knowledge exchange partnership leads to digital transformation at Hydro-X Water Treatment, Ltd.

Skeuomorphic reassurance : personhood and dementia (2016)
Presentation / Conference
Kreps, D., Burmeister, O., & Blaynee, J. (2016, September). Skeuomorphic reassurance : personhood and dementia. Presented at 12th IFIP TC 9 International Conference on Human Choice and Computers, HCC12 2016, Proceedings, Salford, UK

This paper introduces the concept of ‘skeomorphic reassurance’ as a guiding principle for human interfaces in technological development and design, particularly for older people and people with dementia (PwD). Skeuomorphs exhibit decorative design el... Read More about Skeuomorphic reassurance : personhood and dementia.

Human choice and computers : an ever more intimate relationship (2016)
Journal Article
Kreps, D., Fletcher, G., & Griffiths, M. (2016). Human choice and computers : an ever more intimate relationship. The future of identity in the information society : 4th IFIP WG 9.2, 9.6, 11.6, 11.7/Fidis International Summer School, Brno, Czech Republic, September 1-7, 2008, revised selected papers / Vashek Matyáš ... [et al.] (eds.), 474, 9-21. https://doi.org/10.1007/978-3-319-44805-3

Since 1974, the Human Choice and Computers (HCC) conference series has firmly remained at the cutting edge of innovative thinking about the interface between the social and technology. This introductory chapter to the proceedings of the 12th Human Ch... Read More about Human choice and computers : an ever more intimate relationship.

The social supply chain and the future high street (2016)
Journal Article
Fletcher, G., Greenhill, A., Griffiths, M., & McLean, R. (2016). The social supply chain and the future high street. Supply Chain Management, 22(1), 78-91. https://doi.org/10.1108/SCM-05-2014-0154

Purpose: The paper examines how independent social and commercial activities have developed in response to the perceived decline in the UK High Street and in response to the challenges of increasing digital retailing opportunities. This examination i... Read More about The social supply chain and the future high street.

Laboring online : Are there “new” labor processes in virtual game worlds? (2013)
Journal Article
Greenhill, A., & Fletcher, G. (2013). Laboring online : Are there “new” labor processes in virtual game worlds?. Journal of the Association for Information Systems, 14(11),

As unemployment figures rise in the developed world, questions regarding the meaning of “labor” and the intrinsic ”value” of work re-emerge. This paper examines labor practices in virtual game worlds to extend existing theoretical explorations regard... Read More about Laboring online : Are there “new” labor processes in virtual game worlds?.

Making Madlab : a creative space for innovation and creating prototypes (2013)
Journal Article
Bell, F., Fletcher, G., Greenhill, A., Griffiths, M., & McLean, R. (2013). Making Madlab : a creative space for innovation and creating prototypes. Technological Forecasting and Social Change, 84, 43-53. https://doi.org/10.1016/j.techfore.2013.09.004

This paper presents Manchester Digital Laboratory (MadLab) as an “organisation as prototype” in terms of its innovation; emphasising its permeability to external collaboration and internal structure. We present the accumulation of experience and insp... Read More about Making Madlab : a creative space for innovation and creating prototypes.

Social Media Monitoring visualisation: What do we have to look for? (2013)
Presentation / Conference
Hackett, C., Fletcher, G., & Heinze, A. (2013, March). Social Media Monitoring visualisation: What do we have to look for?. Presented at 18th UKAIS Annual Conference, Worcester College, Oxford, UK

The need for accurate and readily understandable social media monitoring is an issue faced by any organisation irrespective of their size or current levels of engagement with social media. It is increasingly a truism of social media that if an organi... Read More about Social Media Monitoring visualisation: What do we have to look for?.

Life, death and everyday experience of social media (2013)
Book Chapter
Greenhill, A., & Fletcher, G. (2013). Life, death and everyday experience of social media. In M. Gillespie, D. John Herbert, & A. Greenhill (Eds.), Social Media and Religious Change (201-217). Berlin: De Gruyter

This chapter explores the online remembrances of people made famous through media-generated activity post-mortem. We explore the observed ritualised practices found on memorial websites (specifically gonetoosoon.org) and present them as examples of c... Read More about Life, death and everyday experience of social media.

A day in the digital life: a preliminary sousveillance study (2011)
Presentation / Conference
Fletcher, G., Griffiths, M., & Kutar, M. (2011, September). A day in the digital life: a preliminary sousveillance study. Presented at A Decade in Internet Time Symposium on the Dynamics of the Internet and Society, University of Oxford

A decade ago, Castells argued that most surveillance would have no directly damaging consequences. He proposed that what should be of more concern were the unpredictable consequences of our over-exposed lives, the lack of explicit rules for on-line b... Read More about A day in the digital life: a preliminary sousveillance study.

Can we make higher education relevant to the needs of the search & social media marketing industry? (2011)
Presentation / Conference
Heinze, A., & Fletcher, G. (2011, July). Can we make higher education relevant to the needs of the search & social media marketing industry?. Presented at 6th Education in a Changing Environment Conference, Creativity and Engagement in Higher Education, Salford, Greater Manchester

Higher education institutions are often criticised for their lack of relevant educational courses that will equip students with the skills to meet specific industry needs. The issue of relevant education has been of particular significance to highly... Read More about Can we make higher education relevant to the needs of the search & social media marketing industry?.

Reframing online shopping through innovative and organic user-oriented design (2011)
Book Chapter
Greenhill, A., & Fletcher, G. (2011). Reframing online shopping through innovative and organic user-oriented design. In H. Isomäki, & S. Pekkola (Eds.), Reframing Humans in Information Systems Development (243-262). Springer. https://doi.org/10.1007/978-1-84996-347-3_15

The structure and form of the Web is defined by specific design elements; its protocols, the scope of acceptable file formats and the capability of clients. These elements are intentionally minimal constraints but nonetheless structure what can be ac... Read More about Reframing online shopping through innovative and organic user-oriented design.

#uksnow: webscience weather watch (2010)
Presentation / Conference
Kreps, D., & Fletcher, G. (2010, October). #uksnow: webscience weather watch. Presented at Internet Research 11.0, Gothenburg, Sweden

The Polysemy of Human-Computer Interaction (2009)
Book Chapter
Greenhill, A., & Fletcher, G. (2009). The Polysemy of Human-Computer Interaction. In P. Saariluoma, & H. Isomaki (Eds.), Future Interaction Design II (175-190). London: Springer

This chapter provides exemplars of the influence of digital artifacts upon cultural experiences. We argue that the associations between people and artifacts, and specifically digital artifacts, is an increasingly dense, interwoven, and pivotal aspect... Read More about The Polysemy of Human-Computer Interaction.