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Dr Jonathan Lord's Outputs (61)

The importance of digital communication competence in the competitive advantage context of the UK professional business sector (2021)
Thesis
Sharpe, R. The importance of digital communication competence in the competitive advantage context of the UK professional business sector. (Thesis). University of Salford

Rapid technological advancement is impacting jobs and work resulting in digital skills being critical in the contemporary UK workforce (Riley et al., 2020). As such and by 2030, 20% of the labour market could be under skilled for their job requiremen... Read More about The importance of digital communication competence in the competitive advantage context of the UK professional business sector.

Balancing employer and employee expectations when returning to work (2020)
Journal Article
Lord, J. (2020). Balancing employer and employee expectations when returning to work

As shops and office begin to reopen and employees return to their workplaces after weeks and months working from home, how can employers make the transition as smooth as possible?

Lack of recognition is biggest barrier to engagement for UK workers (2020)
Journal Article
Ballard, M., & Lord, J. (2020). Lack of recognition is biggest barrier to engagement for UK workers

A lack of employee recognition for their contributions is the single biggest factor for British people feeling disengaged at work, according to Achievers.

The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector (2020)
Thesis
Bseiso, D. The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector. (Thesis). University of Salford

This study examines the impact of role clarity, job satisfaction, organisational commitment, customer-orientated behaviour and psychological empowerment on service quality in Jordanian hotels by employing a sample of three-to-five star hotels within... Read More about The impact of psychological empowerment on the service quality of front-of-house staff in the Jordanian hotel sector.

From calculator to computer - a critical review of employment tribunals and their impact upon the management of workers (2015)
Book Chapter

The Employment Tribunal Service (ETS) is an alternative to internal workplace dispute resolution, which has facilitated a fluctuating increase in claims since the tribunals were established in 1964. Figures from the ETS annual report (2013) show 191,... Read More about From calculator to computer - a critical review of employment tribunals and their impact upon the management of workers.

Are employment tribunals a barrier to justice? : an observer’s perspective (2015)
Presentation / Conference
Lord, J., & Redfern, D. (2015, September). Are employment tribunals a barrier to justice? : an observer’s perspective. Presented at BAM 2015 - The value of pluralism in advancing management research, education and practice, Portsmouth

The UK Employment Tribunal System (ETS) is ‘broken’ and in need of reform according to the British Chamber of Commerce (BCC) (2011) and the Confederation of British Industry (CBI) (2011). Both are organisations, that represent and lobby in the intere... Read More about Are employment tribunals a barrier to justice? : an observer’s perspective.

A mixed methods approach to investigating social institutions (2015)
Presentation / Conference
Lord, J., & Redfern, D. (2015, September). A mixed methods approach to investigating social institutions. Presented at BAM Annual Conference 2015, Portsmouth

A mixed method approach to research has developed into a more prevalent strategy within a business discipline, as the process can yield rigorous data that can be used to shape government and institutional thinking. This paper critically analyses the... Read More about A mixed methods approach to investigating social institutions.

The location and type of employment tribunal claim can determine the chances of success : a unique investigation into the history and current workings of the employment tribunal system
Presentation / Conference
Lord, J., Percy, D., & Rowlands, K. The location and type of employment tribunal claim can determine the chances of success : a unique investigation into the history and current workings of the employment tribunal system. Presented at British Academy of Management Conference 2018, University of the West of England, Bristol, UK

The UK Employment Tribunal System (ETS) is 'broken' and in need of reform according to the British Chamber of Commerce (BCC) (2011) and the Confederation of British Industry (CBI) (2011). This resulted in a number of governmental reviews and signific... Read More about The location and type of employment tribunal claim can determine the chances of success : a unique investigation into the history and current workings of the employment tribunal system.

Organisational support throughout the maternity journey : the perceptions of female academics in selected UK universities
Thesis
Joel, A. (in press). Organisational support throughout the maternity journey : the perceptions of female academics in selected UK universities. (Thesis). University of Salford

This thesis takes the case of female academics to explore an insight into the organisational support afforded to them during their maternity journey whilst working in UK universities. Despite the fact that women represent nearly half of all Higher Ed... Read More about Organisational support throughout the maternity journey : the perceptions of female academics in selected UK universities.

Managing conflict at work
Journal Article
Lord, J. (in press). Managing conflict at work

Conflict in the workplace is not something that employees relish and it often places the manager in a difficult position when they have to manage conflict between team members. How can a manager best address conflict between team members? What are th... Read More about Managing conflict at work.