Lean and mean in the civil service: the case of processing in HMRC
(2011)
Journal Article
Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2011). Lean and mean in the civil service: the case of processing in HMRC. Public Money and Management, 31(2), 115-122. https://doi.org/10.1080/09540962.2011.560708
The desire to modernise the public sector has led to the import of private sector management methods and practices aimed at generating efficiencies and cost savings; yet, the consequences of these changes on the working lives of civil servants are un... Read More about Lean and mean in the civil service: the case of processing in HMRC.